Privacy Policy - UrbanPulse

                🔒 Your Privacy Matters

                We are committed to protecting your privacy in accordance with the Ghana Data Protection Act, 2012 (Act 843).

1. Information We Collect

Information You Provide

Account Information: Name, email, password, phone number, profile photo
Event Information: Event details, photos (for organizers)
Transaction Information: Payment details, purchase history
Community Content: Posts, comments, reviews, photos

Information Collected Automatically

Device Information: Device type, operating system, identifiers
Usage Information: Pages viewed, features used, time spent
Location Information: GPS coordinates (with permission)

2. How We Use Your Information

With Your Consent

Send marketing communications
Use location for personalized recommendations

To Fulfill Our Services

Create and manage your account
Process ticket purchases and payments
Provide customer support

For Legitimate Business Interests

Improve and optimize services
Analyze usage patterns
Prevent fraud and ensure security

3. How We Share Information

We do not sell your personal data.

We share information only with:

Service Providers: Supabase (database), payment processors, analytics
Event Organizers: When you purchase tickets, we share your name and email
Legal Requirements: When required by law or to protect rights and safety

4. Data Retention

Data Type	Retention Period
Account Information	Until account deletion + 90 days
Transaction Records	7 years (legal requirement)
Analytics Data	26 months (aggregate)

5. Your Rights

Under the Ghana Data Protection Act, 2012, you have the right to:

Access: Know what data we hold about you
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data
Withdraw Consent: Opt-out of marketing communications
Data Portability: Request a copy of your data
Lodge a Complaint: Contact the Data Protection Commission

How to Exercise Your Rights

Email us at privacy@urbanpulse.app. We will respond within 30 days.

6. Data Security

We implement industry-standard security measures:

Data encrypted in transit (TLS/SSL) and at rest (AES-256)
Role-based access controls
Regular security audits
Employee training on data protection

Data Breach Notification

In the event of a data breach:

We notify the Data Protection Commission within 72 hours
We notify affected users without undue delay

7. Children's Privacy

Our Services are not intended for children under 13. Users aged 13-17 must have parental consent.

8. Marketing Communications

With your consent, we may send event recommendations, special offers, and feature announcements.

Opting Out:

Click "Unsubscribe" in any marketing email
Update preferences in app settings
Email privacy@urbanpulse.app

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification.

10. Contact Us

General Privacy Inquiries:
Email: privacy@urbanpulse.app
Response Time: Within 7 business days

Data Protection Commission of Ghana:
Website: https://dataprotection.org.gh
Email: info@dataprotection.org.gh
Phone: +233 (0)302 684927/8

11. Legal Compliance

This Privacy Policy is governed by:

Ghana Data Protection Act, 2012 (Act 843)
Electronic Communications Act, 2008 (Act 775)

                Data Protection Principles (Act 843)
                Lawfulness: We process data lawfully and fairly
Purpose Specification: Data collected for specific purposes
Data Minimization: We collect only necessary data
Accuracy: We keep data accurate and up-to-date
Security: We implement appropriate security measures
Accountability: We are accountable for compliance

            